FPTB Portal
  1. FPTB Portal
  2. FPTB Serviceportal

FPTB Serviceportal

Willkommen! Über das Serviceportal der FBTP-Bau UG nehmen wir gerne Ihre Anfragen und Rückmeldungen entgegen.

Ich habe eine allgemein Supportanfrage

Über diese Auswahlmöglichkeit können Sie eine allgemeine Supportanfrage platzieren.

Erforderliche Felder sind mit einem Sternchen markiert.*

Bitte geben Sie eine Telefon/Mobilfunknummer ein über die wir Sie kontaktieren können.

Dateien ziehen und ablegen, Screenshots einfügen oder Anhänge durchsuchen
Unterstützt von Jira Service Management
{"xsrfToken":"cecc606bad7247c9c7c60e19479716b0c4c58f75_lout","branding":{"id":"5","key":"spd","name":"FPTB Serviceportal","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/704a803c-276d-4e67-8439-a5444e0ff766/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZmE4ZTFhMC1hMzMzLTQxN2QtYWIwZC00ZjZjNzA2ZmZjZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcwNGE4MDNjLTI3NmQtNGU2Ny04NDM5LWE1NDQ0ZTBmZjc2NiI6WyJyZWFkIl19LCJleHAiOjE3NTI4OTM3NDksIm5iZiI6MTc1Mjg5MzE0OX0._at1GwY3xXC-Tv6OMHxJFaE5zjjkFWFs6ujXWkSCbjU&client=bfa8e1a0-a333-417d-ab0d-4f6c706ffcf7&mode=fit","logoId":"704a803c-276d-4e67-8439-a5444e0ff766","isLogoAvailable":true,"helpCenterTitle":"Willkommen im FPTB Portal","sharedPortalName":"FPTB Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im FPTB Portal","sharedPortalName":"FPTB Portal","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome","sharedPortalName":"FPTB Portal","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5ad7ab63-bc1e-4868-82e8-60e49b6c608b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZmE4ZTFhMC1hMzMzLTQxN2QtYWIwZC00ZjZjNzA2ZmZjZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVhZDdhYjYzLWJjMWUtNDg2OC04MmU4LTYwZTQ5YjZjNjA4YiI6WyJyZWFkIl19LCJleHAiOjE3NTI4OTM3NDksIm5iZiI6MTc1Mjg5MzE0OX0.w6BlWGNeJt7R15_YNCoUKQfmj4GnslECHLQIIVOZTYY&client=bfa8e1a0-a333-417d-ab0d-4f6c706ffcf7&height=300&mode=fit","bannerMediaApiFileId":"5ad7ab63-bc1e-4868-82e8-60e49b6c608b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"spd","projectId":10004,"serviceDeskId":5,"name":"FPTB Serviceportal","description":"<p>Willkommen! Über das Serviceportal der FBTP-Bau UG nehmen wir gerne Ihre Anfragen und Rückmeldungen entgegen.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"66","name":"Ich habe eine allgemein Supportanfrage","descriptionHtml":"","callToAction":"Ich habe eine allgemein Supportanfrage","introHtml":"<p>Über diese Auswahlmöglichkeit können Sie eine allgemeine Supportanfrage platzieren.</p>","icon":10550,"iconUrl":"https://fptb-bau.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"65","name":"Ich möche eine Beschwerde melden","descriptionHtml":"","callToAction":"Ich möche eine Beschwerde melden","introHtml":"<p>Über diese Auswahlmöglichkeit können Sie eine Beschwerde bei uns melden.</p>","icon":10500,"iconUrl":"https://fptb-bau.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[14],"key":""},{"id":"64","name":"Ich möchte einen Schaden melden","descriptionHtml":"","callToAction":"Ich möchte einen Schaden melden","introHtml":"<p>Über diese Auswahlmöglichkeit können Sie eine Schadensmeldung bei uns platzieren.</p>","icon":10489,"iconUrl":"https://fptb-bau.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[14],"key":""},{"id":"59","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://fptb-bau.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"Allgemein"}],"orderMapping":{"14":[66,65,64]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FSP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZmE4ZTFhMC1hMzMzLTQxN2QtYWIwZC00ZjZjNzA2ZmZjZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI4OTQzNDksIm5iZiI6MTc1Mjg5MzE0OX0.MxPK9V-TVbB23PT7AA1PF_m8mCn4mTf5qFUTBO0kMl0","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"bfa8e1a0-a333-417d-ab0d-4f6c706ffcf7","tokenDurationInMins":20}},"reqCreate":{"id":66,"projectId":10004,"issueType":{"id":"10017","name":"Support"},"form":{"name":"Ich habe eine allgemein Supportanfrage","descriptionHtml":"","callToAction":"Ich habe eine allgemein Supportanfrage","intro":"<p>&Uuml;ber diese Auswahlm&ouml;glichkeit k&ouml;nnen Sie eine allgemeine Supportanfrage platzieren.</p>","instructions":"","icon":10550,"iconUrl":"https://fptb-bau.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10071","fieldConfigId":"10173","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10076","fieldConfigId":"10178","label":"Vorname","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10079","fieldConfigId":"10181","label":"Telefonnummer","description":"Bitte geben Sie eine Telefon/Mobilfunknummer ein über die wir Sie kontaktieren können.","descriptionHtml":"<p>Bitte geben Sie eine Telefon/Mobilfunknummer ein über die wir Sie kontaktieren können.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10075","fieldConfigId":"10177","label":"Stadt","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10077","fieldConfigId":"10179","label":"Postleitzahl","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10073","fieldConfigId":"10175","label":"Straße","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10074","fieldConfigId":"10176","label":"Hausnummer","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/66","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/66","calendarParams":{"firstDay":1,"date":"2025-07-19T04:45:50+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZmE4ZTFhMC1hMzMzLTQxN2QtYWIwZC00ZjZjNzA2ZmZjZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI4OTQzNTAsIm5iZiI6MTc1Mjg5MzE1MH0.RX9aA-LIGdwkF6LPnbukMxEzVp6dmEp9z8DU-4hU0G8","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"bfa8e1a0-a333-417d-ab0d-4f6c706ffcf7","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=fptb-bau","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"cecc606bad7247c9c7c60e19479716b0c4c58f75_lout","baseUrl":"https://fptb-bau.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://fptb-bau.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bfa8e1a0-a333-417d-ab0d-4f6c706ffcf7","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"10774f8d1dba4587b521a567ec70854c","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}